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FREQUENTLY ASKED QUESTIONS
Frequently asked questions
For services, purchase the service from our website then send us your engine or parts to the address on our contact page. Include a note in the box with your information so we know who's engine/parts they are. When we receive the package we will match your info on the not to your order and provide the services you purchased.
You are responsible for shipping the item to us. Return shipping is paid when you purchased the service on our website.
You can add any special notes or requests for us on your order.
If you have an engine and want it serviced but don't know what it needs, you can send it to us and we can inspect it and then contact you after and go over your options and then send you an invoice for what you decide. Just put a note in the box with your info and notes on the issue or what you want done to it.
We recommend getting shipping insurance on your order you send it as we are not responsible for lost packages.
Send parts to:
RCRENEW
1544 E Broad st
#234
Statesville NC 28625
We offer options for both. Technically we only the the piston, sleeve with rod attached to perform the resize service. But we also have the option to send in the whole engine (minus mounts, clutch and flywheel). This option is a little more money but we also inspect the other engine components while it's here to check for any issues so it can be helpful to make sure the engine will be in tip top shape before resizing. Also some guys just don't want to hassle with disassembling it to send in parts for a resize.
Hi, just pay for the modification service on the website. Then ship your engine to our address on the contact page. Please remove and clutch, flywheel or engine mounts before sending it in. Add a note in the box with your name and info so we can match it up to your order. We will do the work and then ship back out to you. Turnaround depends on how many engines are before yours but is usually withing 5 business days.
We are a busy, small shop with a small staff, so we are unable to take phone calls. All correspondence is done through EMAILS. We have to do this because otherwise we spend hours each day on the phone and that takes too much time away from us doing our customers work. So, email allows us to still get in a full day's work so customers can get their parts/engines out quickly. We always get back to you within 24 hours or less. (if you sent us a message and did not see a reply, please check your SPAM folder as a lot of times our messages end up being in your SPAM folder.
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